Communicate clearly with customers via various mediums (phone, chat, email) to provide exceptional support.
Work with customers to properly diagnose, troubleshoot, and execute their requests.
Recommend products or solutions based on customer needs and an evaluation of issues to ensure long term success.
Provide support for a variety of third party software under our Beyond Scope Support umbrella.
Keep apprised of pertinent technological developments and internal communications in order to stay on top of potential customer needs or issues.
Work with third party vendors to facilitate the resolution of issues.