Job Description

Experience with each of the following is a plus but not required:

- Advanced infrastructure, virtualization, and storage.

- Cloud-based datacenters such as Azure and AWS.

- Server applications such as SQL Server and RDS.

- Voice technologies and phone systems.


- Participate in the resolution of onsite incidents to return service to clients as quickly as possible.

- Participate in the resolution of onsite problems reported by two or more users.

- Participate in the onsite implementation of simple and complex client change requests.

- Follow standard operating procedures as documented in the knowledge management system.

- Work with the team and escalate incidents and service requests as needed with the assistance of management.

- Maintain and update system documentation and service ticket records.

- Stay up to date on the latest technologies through ongoing education.

Education + Experience

- Must have at least a high school diploma or GED. Associate degree or better is preferred.

- A minimum of 2 years of detail oriented ITSM experience is required. MSP experience is preferred.

- Certifications from leading vendors such as Apple, CompTIA, or Microsoft are preferred.

Other Benefits

Job Summary

  • Published on: 2020-11-09 05:25:28
  • Vacancy: 08
  • Employment Status: Full Time
  • Experience: 3 Year
  • Job Location: New York, NY
  • Salary: 1000 k
  • Gender: Any
  • Application Deadline: 2020-11-30

About the Company

  • Company Name: .
  • Address: New York, NY
  • Website:
  • Company Profile:

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