Write business and technical requirements for planned development work; collaborate closely with Product Owners and IT development teams to ensure proper translation of requirements into solutions.
Develop key understanding of products and how the products are built; understand technical limitations and help formulate solutions that meet target timelines and organizational goals.
Troubleshoot and solve software problems; first-responder to emergent product-related data or application issues or inquiries.
Support data collection, management, reporting and analysis; perform data cleaning, extraction, processing, storage, manipulation, and analyses.
Provide key support to Account Management, Product, and Operations teams regarding data collection, analysis and prioritization of reported issues and enhancements.
Maintain system protocols by writing and updating procedures and product documentation.
Document system problems and subsequent resolutions for future reference.
Develop ad hoc queries and reports as needed.
Establish positive partnerships across business groups both inside and outside of the organization.
Provide leadership to others through example and sharing of knowledge/skill
Other duties as required and assigned.
Education + Experience
Bachelor's degree or equivalent work experience, Master's degree in a relevant discipline (Business or Information Systems) preferred.
3 - 5+ years of experience business analyst/product/program management hybrid, in healthcare.
Must have 3+ years' experience working with healthcare claims, both medical and pharmacy.
Knowledge of SQL tool for report and application development.
Working knowledge of relevant Microsoft Office products including SharePoint.
Working knowledge of technical software delivery life cycles (Agile and Waterfall).
Strong communication skills - able to speak in both technical and user-friendly language in facilitating presentations and leading discussions across various client stakeholders.
Superior relationship and customer service skills.